Privacy Policy

This Privacy Policy applies to all services provided by Verity Intelligence. Please read this Privacy Policy to understand how we use and process personal data we have collected or may collect from you that are publicly accessible and/or provided with your consent.

By providing your personal data and/or using our services and/or Site, you are consenting to this Privacy Policy and the collection, use, access, transfer, storage and processing of your personal data described in this Privacy Policy as modified at the discretion of Verity Intelligence.

We have appointed a Data Protection Officer (DPO) to oversee our compliance with the Personal Data Protection Act (PDPA), manage our data protection practices, and handle data subject requests and complaints.

Any changes made to this Privacy Policy will be updated on our Site. Any revisions or changes to the Privacy Policy will continue to apply to all personal data that has previously been shared and collected by Verity Intelligence.

If you are under 18 years of age, you must obtain the consent of your parents or legal guardian before using our services and/or products. Verity Intelligence does not knowingly process personal data of individuals under 18 without such consent.

To make inquiries or exercise your data rights, please contact our Data Protection Officer (DPO) at pdpa@verityintel.com.

In accordance with the Personal Data Protection Act 2010 (PDPA), as amended in 2024, Verity Intelligence makes the following commitments:

• Data Processor (Candidate Data): Verity Intelligence acts as a Data Processor when handling personal data submitted by our clients (the Data Controllers) for the purpose of pre-employment background checks. We process such data strictly under client instructions. Our clients are responsible for obtaining consent from candidates before submitting personal data to us.
• Data Controller (Data Collected Directly by Verity): Verity Intelligence may act as a Data Controller for personal data collected directly through our website (e.g., when you submit inquiries, subscribe to newsletters, or accept cookies) as well as data collected during events, meetings, or other interactions with us. In such cases, we determine the purpose and means of processing the collected data. In such cases, we determine the purpose and means of processing the collected data.
• Processing: Candidate personal data is processed in-house and is not outsourced to external vendors for background check activities.
• Data Breach Notification: In the event of a personal data breach that poses a risk of harm, Verity Intelligence will notify the relevant Data Controller (our client) without delay so they can fulfill their obligations to the Personal Data Protection Commissioner and affected individuals in accordance with the PDPA Amendment 2024. For website-collected data where Verity acts as a Controller, we will notify the Commissioner directly as required.

Under the Personal Data Protection Act 2010 (Amended 2024), individuals (data subjects) have certain rights regarding their personal data, including:

• Right of Access: You may request access to the personal data processed about you.
• Right to Correction: You may request correction of your personal data if it is inaccurate, incomplete, misleading, or outdated.
• Right to Withdraw Consent: You may withdraw consent to the processing of your personal data at any time, subject to contractual or legal restrictions.
• Right to Be Informed: You are entitled to be informed of how your personal data is collected, used, and processed.
• Right to Complain: You may lodge a complaint with the Personal Data Protection Commissioner if you are dissatisfied with the handling of your personal data.

Candidate Data: For personal data submitted by clients, candidates should exercise their PDPA rights through the Data Controller (the client who engaged us). However, if Verity collects candidate data directly (e.g., under our Candidate Management service), candidates may exercise their rights directly with Verity. We will coordinate with the client to ensure the request is handled in line with the PDPA.

Data Collected Directly by Verity: For personal data collected directly by Verity Intelligence (e.g. via our website, events, meetings, or other interactions), you may exercise these rights by contacting us at pdpa@verityintel.com.

Other rights under the PDPA may also apply depending on the circumstances.

Verity Intelligence may use other companies to assist with some of the functions on the Site, such as payments, deliveries, marketing etc. These companies may have access to some of your personal data to perform their job.

Third-party vendors with access to data from this Site will have limited and restricted use.

All third-party vendors are contractually bound to comply with this Privacy Policy and the Personal Data Protection Act 2010 (Amended 2024). They are prohibited from using personal data for any other purpose and are required to implement appropriate security measures.

We may collect the following information:

• Name
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect, see the ‘List of cookies we collect’ section.

Candidate Data (Processor Role): For candidate personal data submitted by clients, Verity processes the data solely to perform background checks or provide services as instructed by the client. We do not use candidate data for marketing, research, or any purpose beyond the client’s instructions. For cases where we collect candidate data directly (e.g., Candidate Management service), we process the data only to provide the agreed service and coordinate with the client as needed.

Data Collected Directly by Verity (Controller Role): For personal data collected directly by Verity Intelligence (e.g., through our website, events, meetings, or other interactions), Verity may use the information to:

• Maintain internal records
• Improve our products and services
• Send updates or promotional information if you have opted in
• Contact you for feedback or market research if you consent
• Customise our communications or services according to your interests

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we process.

Personal data is retained only for as long as it is necessary to fulfill the purposes for which it was collected or to satisfy legal, regulatory, or operational requirements. Data will be securely deleted or anonymised when no longer needed.

Verity Intelligence complies with the principles of personal data protection under the PDPA 2010 (Amended 2024), including requirements relating to security, retention, accuracy, access, and disclosure, as applicable to our role as both Data Processor and, where relevant, Data Controller.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at pdpa@verityintel.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Personal Data Protection Act 2010 (Amended 2024). If you would like a copy of the information held on you or to exercise your data subject rights (e.g., access, correction, withdrawal of consent), please write to Verity Intelligence Sdn Bhd, 3A03 Block C, Kelana Square, Jalan SS 7/26, Kelana Jaya, 47301 Petaling Jaya, Selangor or email us at the above address.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner at the Department of Personal Data Protection (JPDP Malaysia). For more information, please visit www.pdp.gov.my.

The table below lists the cookies we collect and what information they store.

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You sesssion ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.