Tele-Banking Call Center Fraud

Location: Kuala Lumpur

Offence: CBT

Offender: Call Center Customer Support Executive

Details: A tele-banking executive managed to memorize a customer’s account verification details. Having done so, this executive colluded with an outsider, who called in, acting as that particular customer. The caller was able to authenticate the account details, and subsequently performed an account takeover and transferred a large sum of money to another account. When a complaint was lodged by the actual customer, the call center executive was then apprehended. Investigations revealed that the executive also had uncontrolled debts with local financial agencies. Today, the executive is found guilty in the court of law.

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